Compliments and Concerns

Informal complaints can be submitted by completing our online Report a Compliment/Concern form. Formal complaints may be filed according to the appropriate type of complaint. The policy in the College Catalog/Student Handbook under Student Rights (Complaint Procedures), outlines the typical steps to resolve student complaints and is also listed below.

The college has designated the Vice Chancellor for Student Affairs as coordinator for statutory requirements compliance. Complaints concerning violations should be made to the Vice Chancellor for Student Affairs through the following procedures:

• A complaint shall be made in writing by using the Compliment/Concern form to the Vice Chancellor for Student Affairs. The information required is included on the online form.
• Complaints should be filed within thirty (30) days after the complainant becomes aware of the alleged violation.
• An investigation by the Vice Chancellor for Student Affairs shall follow the filing of a complaint. This process offers an informal but thorough investigation affording all interested persons and their representatives, if any, an opportunity to submit evidence relevant to the complaint.
• A written determination as to the findings and the validity of the complaint, and a description of the resolution, if any, shall be issued to the complainant no later than ten (10) days after filing of the complaint.
• The Compliance Coordinator shall maintain the files and records relating to complaints filed.
• The complainant may request reconsideration of the case in instances where he/she is dissatisfied with the investigation, findings, or resolution of the Vice Chancellor for Student Affairs. This request should be made to the Office of the Chancellor within five (5) days of receipt of the determination.
• The right of a person to a prompt and equitable resolution of a complaint filed shall not be impaired by the person’s pursuit of other remedies such as filing an ADA complaint with the responsible federal department or agency nor is the use of this resolution procedure a prerequisite to the pursuit of other available remedies.

Additional Resources

Arkansas Division of Higher Education (ADHE)

After you have exhausted UA Rich Mountain’s complaint procedures, if your complaint has not been resolved, you may file a complaint with the Arkansas Division of Higher Education (ADHE) by using the ADHE Student Grievance Form or by calling the toll-free number at 1 (844) 672-0620.

Arkansas Department of Higher Education - Students-Parents - Student Grievance Form (adhe.edu)

Higher Learning Commission (HLC)

Complaints associated with the institution’s compliance with academic program quality and accrediting standards may be directed to the Higher Learning Commission (HLC) complaint process.